Effective Date: 18 Oct 2024

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At Captide, Inc. (“Captide,” “we,” “us,” or “our”), your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect the information you provide while using our platform. By accessing or using our services, you agree to the practices described in this policy.

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1. Information We Collect

We collect both personal and business-related information from our users, including:

• Personal Information: Name, email address, business name.
• Technical Information: IP address, cookies, and analytics data.
• Payment Data: Processed by Stripe; we do not store payment information.

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2. How We Collect Information

We collect information through:

• Automated Tracking: Monitoring user activities on the platform (e.g., session data).
• Cookies and Tags: Using Google’s tracking technologies and personal tracking mechanisms to gather analytics and improve user experience.

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3. How We Use Your Information

We use the collected information for the following purposes:

• Account Management: Managing user profiles and business accounts.
• Analytics: Analyzing usage patterns to improve our services and platform performance.

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4. Sharing and Disclosure of Information

While we do not share user data with partners for joint marketing purposes, we may share data with third-party service providers to:

• Facilitate payments (e.g., via Stripe).
• Perform analytics using tracking providers (e.g., Google Analytics).
• Fulfill legal obligations or respond to lawful requests.

We ensure that any third parties handling your information comply with applicable privacy laws.

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5. Data Storage and Security

Your data is securely stored in Azure and MongoDB databases. We employ encryption technologies and access control mechanisms to protect your information.

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6. Data Retention Policy

• For active users, we retain your information as long as your account is in use.
• For inactive accounts, we delete usage data after 1 year of inactivity.

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7. Your Rights and Choices

• Access and Update Personal Information: You can access or update your personal information (e.g., name, email) in the Captide platform.
• Marketing Communications: You have the right to opt-out of marketing emails by clicking the unsubscribe link or contacting us at support@captide.co.
• Transactional Emails: You will continue to receive necessary transactional emails (e.g., payment receipts) even if you opt out of marketing communications.

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8. Cookies and Tracking Technologies

We use cookies and tags from third-party providers like Google Analytics to collect information on how you use our platform. You can manage your cookie preferences through your browser settings.

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9. International Users and Compliance

Since Captide operates in both the US and EU, we aim to comply with relevant data protection laws, including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA), where applicable.

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10. Payments

We process payments through Stripe, a third-party payment processor. We do not store or access sensitive payment information directly. Stripe handles all transactions in compliance with their security policies.

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11. Children’s Data

Our platform is not intended for children under 18 years of age. We do not knowingly collect data from minors.

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12. Policy Updates and User Notification

We may update this Privacy Policy from time to time. If any significant changes are made, we will notify users via email. We encourage users to review this policy periodically for the latest updates.

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13. Contact Information

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

Captide, Inc.
415 Mission St., Floor 37
San Francisco, CA 94105
Email: support@captide.co

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By using Captide, you acknowledge that you have read and understood this Privacy Policy.